E&W Plumbing & Heating - Our Mission

At E&W Plumbing and Heating Ltd we understand that there is more to plumbing and heating than simply fixing a leak or replacing a boiler. Our aim is to provide a consistently high level of service from the first point of contact right through to the completion of any requested work and for any ongoing aftercare.

We believe in:

  • Fairness

  • Honesty

  • Respect

  • Professionalism

  • Value

Managing Director Richard Gross says:

”We want our customers to know that when they contact E and W Plumbing and Heating LTD. they will receive a friendly, reliable and professional response from start to finish, far beyond the capabilities of a typical “one man band”.

Our highly trained office staff are on the phone Monday-Friday 8am-6pm to ensure enquiries are sent to the right person and dealt with swiftly. We also offer a 24 hour emergency service to our existing and commercial clients typically attending to emergencies within 4 hours of the call being placed.

About Our Staff

RICHARD GROSS

Managing Director

Richard founded E&W Plumbing and Heating Ltd back in 2014. 

AIDAN WEBBER

Engineer

Aidan has been with us for two years since joining as an apprentice.

CHAMEN TREACEY

Apprentice Engineer

Chamen is our latest apprentice. A hard-working, honest lad, he's quickly progressing in his qualifications.

JOHN HOADLEY

Engineer

John joined us two years ago after a career in the military and is well-loved by our customers.

BEN MARTIN

Associate Director

Ben is also our bathrooms expert.

GARY OATES

Engineer

Gary joined us in 2018 and has 12 years' experience in the industry.

CORINNE BERRIDGE

Engineer

Corinne joined us in October 2019 and has extensive experience in the industry.

HELEN SEWELL

Company Secretary

Helen mans the phones in our office and looks after all the company admin. 

LEGAL DECLARATIONS

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website https://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

E & W Plumbing & Heating Ltd

Company no. 9370041 - VAT Registration no 204339143

Registered Address - Brightwell-cum-Sotwell, Wallingford, Oxfordshire, OX10 0QN

 

© Copyright 2020 by E & W Plumbing and Heating Ltd. 

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