E&W Plumbing & Heating - Our Mission

At E&W Plumbing and Heating Ltd we understand that there is more to plumbing and heating than simply fixing a leak or replacing a boiler. Our aim is to provide a consistently high level of service from the first point of contact right through to the completion of any requested work and for any ongoing aftercare.

We believe in:

  • Fairness

  • Honesty

  • Respect

  • Professionalism

  • Value

Managing Director Richard Gross says:

”We want our customers to know that when they contact E and W Plumbing and Heating LTD. they will receive a friendly, reliable and professional response from start to finish, far beyond the capabilities of a typical “one man band”.

Our highly trained office staff are on the phone Monday-Friday 8am-6pm to ensure enquiries are sent to the right person and dealt with swiftly. We also offer a 24 hour emergency service to our existing and commercial clients typically attending to emergencies within 4 hours of the call being placed.

About Our Staff

Richard Gross

RICHARD GROSS

Managing Director

Richard founded E&W Plumbing and Heating Ltd back in 2014 after a number of years working for firms like British Gas and local businesses. He now runs the business from his desk in Didcot and frequently visits customers.

Aidan Webber

AIDAN WEBBER

Plumbing & Heating Engineer

Aidan joined us as an apprentice in 2017 and is an excellent installer and heating maintenance engineer. 

Chamen Treacey

CHAMEN TREACEY

Apprentice Engineer

Chamen is our latest apprentice. A hard-working, honest lad, he's quickly progressing in his qualifications.

John Hoadley

JOHN HOADLEY

Plumbing & Heating Engineer

John joined us two years ago after a career in the military and is well-loved by our customers.

HARVEY PRINCE

Apprentice Engineer

Our latest recruit, Harvey is a brilliant apprentice who is attentive and hard-working.

Corinne Berridge

CORINNE BERRIDGE

Plumbing & heating engineer

Corinne has been in the industry over a decade, specialising in heating and boiler breakdowns.

Helen Sewell

HELEN SEWELL

Company Secretary

Helen is the backbone of our company. She mans the phones, books service appointments, looks after all the office admin & ensures all the staff & customers are happy.

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CONNOR BOND

Plumbing & Heating Engineer

We took Connor on in 2021 and he's an excellent, hard-working man with great attention to detail. 

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SEB HUDSON

Engineer

Seb is our newest recruit and makes up the ninth member of our team. 

LEGAL DECLARATIONS

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website https://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/