E&W Plumbing & Heating - Our Mission

At E&W Plumbing and Heating Ltd we understand that there is more to plumbing and heating than simply fixing a leak or replacing a boiler. Our aim is to provide a consistently high level of service from the first point of contact right through to the completion of any requested work and for any ongoing aftercare.

We believe in:

  • Fairness

  • Honesty

  • Respect

  • Professionalism

  • Value

Managing Director Richard Gross says:

”We want our customers to know that when they contact E and W Plumbing and Heating LTD. they will receive a friendly, reliable and professional response from start to finish, far beyond the capabilities of a typical “one man band”.

Our highly trained office staff are on the phone Monday-Friday 8am-6pm to ensure enquiries are sent to the right person and dealt with swiftly. We also offer a 24 hour emergency service to our existing and commercial clients typically attending to emergencies within 4 hours of the call being placed.

About Our Staff

Richard Gross


Managing Director

Richard founded E&W Plumbing and Heating Ltd back in 2014 after a number of years working for firms like British Gas and local businesses. He now runs the business from his desk in Didcot and frequently visits customers.

Aidan Webber


Plumbing & Heating Engineer

Aidan joined us as an apprentice in 2017 and is an excellent installer and heating maintenance engineer. 

Chamen Treacey


Apprentice Engineer

Chamen is our latest apprentice. A hard-working, honest lad, he's quickly progressing in his qualifications.

John Hoadley


Plumbing & Heating Engineer

John joined us two years ago after a career in the military and is well-loved by our customers.


Apprentice Engineer

Our latest recruit, Harvey is a brilliant apprentice who is attentive and hard-working.

Corinne Berridge


Plumbing & heating engineer

Corinne has been in the industry over a decade, specialising in heating and boiler breakdowns.

Helen Sewell


Company Secretary

Helen is the backbone of our company. She mans the phones, books service appointments, looks after all the office admin & ensures all the staff & customers are happy.

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Plumbing & Heating Engineer

We took Connor on in 2021 and he's an excellent, hard-working man with great attention to detail. 

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Seb is our newest recruit and makes up the ninth member of our team. 


Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website https://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/