E&W Plumbing & Heating - Our Mission

At E&W Plumbing and Heating Ltd we understand that there is more to plumbing and heating than simply fixing a leak or replacing a boiler. Our aim is to provide a consistently high level of service from the first point of contact right through to the completion of any requested work and for any ongoing aftercare.

We believe in:

Fairness
Honesty
Respect
Professionalism
Value

Managing Director Richard Gross says:

”We want our customers to know that when they contact E and W Plumbing and Heating LTD. they will receive a friendly, reliable and professional response from start to finish, far beyond the capabilities of a typical “one man band”.

Our highly trained office staff are on the phone Monday-Friday 8.30-17.30 to ensure enquiries are sent to the right person and dealt with swiftly. We also offer a 24 hour emergency service to our existing and commercial clients typically attending to emergencies within 4 hours of the call being placed.

About Our Staff

RICHARD GROSS

Managing Director

Richard founded E&W Plumbing and Heating Ltd back in 2014 after a number of years working for firms like British Gas and local businesses. He now runs the business from his desk in Didcot and frequently visits customers.

AIDAN WEBBER

Plumbing & Heating Engineer

The first apprentice we ever employed and one of the longest serving members of our team, Aidan specialises in the installation of boilers and domestic plumbing and heating systems.

CHAMEN TREACEY

Plumbing & Heating Engineer

Plumbing and heating engineer specialising in heating and hot water installation

JOHN HOADLEY

Plumbing & Heating Engineer

John came from a military background and is now one of the longest serving members of our team. He specialises in gas appliance servicing and maintenance.

HARVEY PRINCE

Plumbing & Heating Engineer

Plumbing and heating engineer specialising in plumbing repairs and upgrade works.

CORINNE BERRIDGE

Plumbing & heating engineer

Corinne has been in the industry over a decade, specialising in heating and boiler breakdowns. She previously worked for Worcester Bosch.

LOTTIE GROSS

Digital Marketing

Lottie, Richard's sister, comes from a journalism background and offers ad hoc digital marketing support to the business.

CONNOR BOND

Plumbing & Heating Engineer

We took Connor on in 2021 and he's an excellent, hard-working man with great attention to detail specialises in boiler installation and maintenance.

SEB HUDSON

Plumbing & Heating Engineer

Seb is our newest recruit and makes up the ninth member of our team.

ANDY GROSS

Contractor

Richard's father is in charge of waste management and recycling for the business.

LEGAL DECLARATIONS

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website https://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/