At E&W Plumbing and Heating Ltd we understand that there is more to plumbing and heating than simply fixing a leak or replacing a boiler. Our aim is to provide a consistently high level of service from the first point of contact right through to the completion of any requested work and for any ongoing aftercare.
We believe in:
Managing Director Richard Gross says:
”We want our customers to know that when they contact E and W Plumbing and Heating LTD. they will receive a friendly, reliable and professional response from start to finish, far beyond the capabilities of a typical “one man band”.
Our highly trained office staff are on the phone Monday-Friday 8am-6pm to ensure enquiries are sent to the right person and dealt with swiftly. We also offer a 24 hour emergency service to our existing and commercial clients typically attending to emergencies within 4 hours of the call being placed.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/